Privacy Policy

Effective Date: 3/10/2025

At Novera, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make an enquiry, or engage our services.

1. Information We Collect

When you interact with us, we may collect:

Personal details: Name, email address, phone number, wedding date, location, and other information you provide in enquiry forms.
Event details: Guest count, ceremony preferences, and service selections.
Payment details: If applicable, billing information for services booked.
Website data: Non-identifiable information such as browser type, IP address, and site usage through analytics tools.

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide quotes.
Deliver celebrancy and film services you have booked.
Manage legal documentation (e.g., marriage paperwork with Births, Deaths and Marriages).
Send relevant updates about your booking.
Improve our website, services, and client experience.

We will never sell or rent your personal information.

3. Sharing Your Information

We only share information when necessary:

With trusted suppliers directly involved in your wedding (e.g., videographers or photographers we collaborate with).
To comply with legal obligations (such as marriage registration).
With third-party service providers who help operate our website, email system, or payment processing, under strict confidentiality.

4. Data Storage and Security

We take appropriate measures to protect your personal information from misuse, loss, or unauthorised access.

Digital data is stored securely in password-protected systems.
Legal paperwork is handled with confidentiality and submitted to official registries as required.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections if any details are inaccurate.
Withdraw consent for non-essential communications.
Request deletion of your data, except where we are legally required to retain it.

6. Cookies and Website Tracking

Our website may use cookies or tracking tools to improve your browsing experience. You can adjust your browser settings to refuse cookies if preferred.